The purpose of the Dispatcher is to ensure service, availability and productivity of the driver while also balancing driver miles, home time, and performance. The Dispatcher engages in problem solving behavior to maximize utilization and drive performance metrics with customers.


Essential Functions
  • Manage drivers to ensure service, availability and productivity while balancing driver miles, home time, and performance.
  • Monitoring the fleet to assist in providing on time service to the customers.
  • Tracking specific load types such as high value (computers, electronics, tobacco products, etc) to watch for security issues.
  • Trouble shooting problems for drivers (directions to customer locations, pick up/delivery numbers, helping with Canadian paperwork, etc)
  • Assisting with payroll issues (authorizing trip expenses, setting up vacation pay, processing forms to correct payroll problems, etc)
  • Managing a driver’s miles (and ultimately his/her paycheck) by making sure the driver’s time is used efficiently and knowing the difference between a good load and a load that needs improvement.
  • Approving and managing a driver’s home time requests and keeping the driver in a position to arrive home on time.
  • Continued focus on driver retention.
  • Processing Human Resource forms such as leave of absence or termination of employment.
  • Monitor driver’s Hours of Service (logging) for DOT compliance.
  • Utilize management tools to effectively track equipment throughout the system.
  • Read and respond to driver messages. Verify all information when communicating with a driver.
  • Build rapport with drivers, customer service and planning through honesty and communication.
  • Consistently review Driver performance and take disciplinary action if necessary.
  • Professionally interface and provide assistance with other Taylor Express departments, co-workers, and drivers, as needed.
  • Daily, read your e-mail, and reply in a timely manner.
  • Assist co-workers as needed.
  • Follow all Department of Transportation, company guidelines and procedures as set forth in your training manual.  You are required to understand 100% of its content.
  • All other duties as assigned
  • Solid verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Knowledge of PCs and Microsoft Office Suite.
Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Days and hours of work are Monday through Friday, 8 am to 5 pm. This position regularly requires long hours and occasional weekend work.

Preferred Education and Experience
  • Past transportation experience would be an asset.
  • Knowledge of the Dot regulations and/or transportation industry would be an asset.
  • Experience with McLeod software would be an asset.

By submitting this form, you agree that you are legally permitted to work and live in the United States, and you consent to receive communication from or on behalf of Taylor Express Inc. at the email address and/or telephone number provided.

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